CCW publishes its priorities for PR24

Today CCW – the voice of water consumers – has set out its priorities for the 2024 Price Review process (PR24).

Despite progress made in recent years to involve customers more meaningfully in the price review process, decision-making power in the water sector is still heavily weighted in favour of the water companies and regulators. That’s why, as the voice representing water consumers, we at CCW think it’s critical to give consumers a powerful voice at every stage of the price review process.

With that in mind, CCW has set out clear priorities for what it wants to see from the 2024 Price Review (PR24), and what we intend do to help. This includes:

  1. Providing clarity through collaborative research
  2. Supporting and assuring local challenge
  3. Delivering high-quality customer engagement
  4. The right incentives for fast-tracked plans
  5. Making clear how customers influence decisions

You can read our full manifesto on our website, and also read what our CEO, Emma Clancy, has to say about these priorities in her latest blog.

Read our PR24 manifesto

Leave a Reply

Your email address will not be published. Required fields are marked *

Our Latest Posts

September 29, 2023

The Institute of Water’s Northern Area has appointed a new President, Monisha Gower, Assets Director at Northumbrian Water. Outgoing Northern…

Read more

July 7, 2023

Last Thursday evening (29th June 2023), the Welsh Area hosted the 17th Annual Innovation Awards at Chapter Arts Centre in…

Read more

June 1, 2023

In April, we opened applications for the volunteer role of Young Persons’ Network National Co-Rep to help support our YPN.…

Read more

May 5, 2023

Action to protect the environment and fix leaks must be a priority for water companies to build trust with their…

Read more