Privacy Policy

Legal and Privacy


Contact details

This website is operated by the Institute of Water, a professional body for people employed in the water, wastewater and associated industries, registered in England and Wales as a Company Limited by Guarantee.

Its registered office is 4 Carlton Court, Team Valley, Gateshead, Tyne and Wear, NE11 0AZ. Company registration number 539193.

The Institute of Water is registered for VAT purposes, registration number GB 389 5033 20.

If you have any queries relating to your membership and use of this website, please contact


Copyright Notice

This website is copyright of the Institute of Water.

All intellectual property and copyrights in the design and layout of this website and the material and information published on its pages are vested in the Institute of Water. You may not copy any part of this site or carry out any other act in relation to any part of the site that is prohibited by copyright other than the following:

(a) You may print or download to a local hard disk any page, for your personal and non commercial use only

(b) In material issued to third parties you may quote from this site provided that such quote is not used in a misleading context and that you give due accreditation to the author and to the Institute of Water.

Permission to use or reproduce any of this material in any manner other than those listed above should be directed to the Institute of Water.


Disclaimer of liability

The material and information contained on this website are for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, the Institute of Water makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.

The Institute of Water will not be liable for any false, inaccurate, inappropriate or incomplete information presented on the website, save for death or personal injury arising from the Institute of Water’s negligence.

Although every effort is made to keep the website up and running smoothly, due to the nature of the Internet and the technology involved, The Institute of Water takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues (or otherwise) beyond its control or for any loss or damage suffered (save for death or personal injury resulting from its own negligence) as a result of the use of or access to, or inability to use or access this website whatsoever.

Certain links in this website will lead to websites which are not under the control of the Institute of Water. When you activate these you will leave this website. The Institute of Water has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of the Institute of Water.

To the extent not prohibited by law, in no circumstances shall the Institute of Water be liable to you or any other third parties for any loss or damage (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly from your use of or inability to use, this site or any of the material contained in it.

These disclaimers and exclusions shall be governed by and construed in accordance with English law.


Data protection and privacy

The Institute of Water recognises that your privacy is important to you. The Institute of Water is registered with the Information Commissioner under the Data Protection Act 2018, and is committed to respecting your online privacy. We will apply appropriate protection and management of any personally identifiable information you share with us. The information you submit will be kept confidential and with the highest standards of security once it reaches our server.

Any personal information provided by you to the Institute of Water through your membership and use of this website will only be used for the following purposes by the Institute of Water:

(a) Updating and enhancing membership records and those of other related Institute of Water activities

(b) Defining areas of interest to you and improving the website to meet users’ habits and requirements and compiling information relating to users’ movements across the website

(c) Advising you of other products or services which may be of interest and aid your professional development

Any personal information received from you will be retained by us and not sold, transferred or otherwise disclosed to any third party, unless such disclosure is required by law or other court order.

This data protection and privacy policy statement relates solely to the information provided by you on this website and includes your Online Membership Profile. This information includes your membership details, any additional information you choose to submit and the information the Institute of Water gathers by tracking your movements across the website.

You have the right to request a copy of the information that we hold on you and how we use it. You have the right to make a request to correct, delete, restrict or withdraw consent for the use of your personal data. You can make these requests by contacting our office:


Institute of Water,
4 Carlton Court,
Team Valley,
NE11 0AZ.


Phone: 0191 422 0088


When registering for online services you will receive a Personal Identification Number (PIN) and will choose a password for subsequent access to these services. The services and information available to you will be governed by the relationship you have with us.

This privacy policy is not intended to, and does not, create any contractual or other legal rights.

You agree to indemnify and to keep the Institute of Water indemnified from and against any costs, claims, demands, expenses and liabilities suffered by the Institute of Water arising from or which is directly or indirectly related to your access to and/or use of the website and/or any other person or entity’s use of the website where such person or entity was able to access the website using your password.

The Institute of Water conducts market research projects through the use of online surveys: you can choose to remain anonymous. If you do provide any personally identifiable information this will only be used for the purpose(s) stated on the questionnaire. The identities of individual respondents and their answers will be treated as confidential and will only be used for research purposes, unless the respondent expressly requests or permits otherwise. Co-operation is voluntary at all times. The information you provide will be processed by the Institute of Water in accordance with the Data Protection Act 2018.