Privacy Policy

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. We may change this policy from time to time by updating this page so please revisit and reread it periodically. 

Legal and Privacy


Contact details


This website is operated by the Institute of Water, a membership body and not-forprofit organisation seeking to better equip our members to do their day jobs, advocate for the sector and improve the environment and lives of their communities, registered in England and Wales as a Company Limited by Guarantee. 


Its registered office is 4 Carlton Court, Team Valley, Gateshead, Tyne and Wear, NE11 0AZ. Company registration number 539193. 


The Institute of Water is registered for VAT purposes, registration number GB 389 5033 20.


If you have any queries relating to your membership and use of this website, please contact 


This Privacy Policy was last updated on 8th January 2024. 


Copyright Notice


This website is copyright of the Institute of Water.


All intellectual property and copyrights in the design and layout of this website and the material and information published on its pages are vested in the Institute of Water. You may not copy any part of this site or carry out any other act in relation to any part of the site that is prohibited by copyright other than the following:


(a) You may print or download to a local hard disk any page, for your personal and non commercial use only

(b) In material issued to third parties you may quote from this site provided that such quote is not used in a misleading context and that you give due accreditation to the author and to the Institute of Water.


Permission to use or reproduce any of this material in any manner other than those listed above should be directed to the Institute of Water.


Disclaimer of liability


The material and information contained on this website are for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, the Institute of Water makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.


The Institute of Water will not be liable for any false, inaccurate, inappropriate or incomplete information presented on the website, save for death or personal injury arising from the Institute of Water’s negligence.


Although every effort is made to keep the website up and running smoothly, due to the nature of the Internet and the technology involved, The Institute of Water takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues (or otherwise) beyond its control or for any loss or damage suffered (save for death or personal injury resulting from its own negligence) as a result of the use of or access to, or inability to use or access this website whatsoever.


Certain links in this website will lead to websites which are not under the control of the Institute of Water. When you activate these you will leave this website. The Institute of Water has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of the Institute of Water.


To the extent not prohibited by law, in no circumstances shall the Institute of Water be liable to you or any other third parties for any loss or damage (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly from your use of or inability to use, this site or any of the material contained in it.


These disclaimers and exclusions shall be governed by and construed in accordance with English law.


Data protection and privacy


The Institute of Water recognises that your privacy is important to you. The Institute of Water is registered with the Information Commissioner under the Data Protection Act 2018, and is committed to respecting your online privacy. We will apply appropriate protection and management of any personally identifiable information you share with us. The information you submit will be kept confidential and with the highest standards of security once it reaches our server.


Your data and how we use it 


Any personal information provided by you to the Institute of Water through your membership and use of this website will only be used for the following purposes by the Institute of Water staff, volunteers and Board Members: 




  • Updating and enhancing membership records and those of other related Institute of Water activities 
  • Advising you of other products or services which may be of interest and aid your professional development 
  • Discussing your current or potential membership status such as advising on membership grades 




  • Processing details of payments made by you or by us on your behalf that relate to attendance at our courses, events, or other services we [or our partners] provide 
  • Processing bank account and/or payment card details as well as billing addresses in order to validate membership 




  • Defining areas of interest to you and improving the website to meet users’ habits and requirements and compiling information relating to users’ movements across the website through data analytics  
  • To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 
  • Cookies may be used to provide you with tailored information. They may appear through your web-browser so that the Institute of Water website can remember who you are in features such as the login portal. 




  • Validating your booking for Institute of Water events 
  • Advising our relevant volunteer workforce who run our regional events of your attendance information 
  • Ensuring that any special requirements listed at the time of booking events are forwarded to the appropriate parties such as venues to cater to your needs 



Marketing & Communications 


  • Updating and storing your communication preferences in receiving marketing from us 
  • To highlight the benefits of your active membership such as inviting you to contribute to our quarterly Magazine, showcasing our events and sending you any Institute of Water updates 


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.  


Any personal information received from you will be retained by us is not sold third party, unless such disclosure is required by law or other court order. Personal information may be transferred or otherwise disclosed to a third party concerning the services we offer. 


User rights 


You have the right to request a copy of the information that we hold on you and how we use it. You have the right to request to correct, delete, restrict, or withdraw consent for the use of your personal data. You can make these requests by contacting our office: 


Institute of Water,
4 Carlton Court,
Team Valley,
NE11 0AZ. 


Phone: 0191 422 0088 



Privacy policy agreement 


This privacy policy is not intended to, and does not, create any contractual or other legal rights.


You agree to indemnify and to keep the Institute of Water indemnified from and against any costs, claims, demands, expenses and liabilities suffered by the Institute of Water arising from or which is directly or indirectly related to your access to and/or use of the website and/or any other person or entity’s use of the website where such person or entity was able to access the website using your password.


The Institute of Water conducts market research projects through the use of online surveys: you can choose to remain anonymous. If you do provide any personally identifiable information this will only be used for the purpose(s) stated on the questionnaire. The identities of individual respondents and their answers will be treated as confidential and will only be used for research purposes, unless the respondent expressly requests or permits otherwise. Co-operation is voluntary at all times. The information you provide will be processed by the Institute of Water in accordance with the Data Protection Act 2018.