South West Water has been recognised for excellent customer service at the 2019 UK Customer Satisfaction Awards.

The company won the TLF Research Best Return on Customer Service Investment Award at the prestigious event, held in London this week.

Run by The Institute of Customer Service, the annual awards ceremony celebrates UK customer service achievements across the public, private and voluntary sectors.


The awards were created to showcase those organisations who genuinely place customers at the heart of their business strategy and build a sustainable culture of customer service within their organisation.


South West Water’s Customer Service Director Jo Ecroyd said: “I am really proud that the efforts our people are making to put customers at the heart of everything we do have been recognised in this way.


 “We are all privileged to provide essential services that directly impact on the quality of life of the customers and communities we serve. Achieving such a prestigious award demonstrates that our customers really matter to us, that we listen to them and shape our plans around them.


“We will continue to work with our customers to understand their needs and to deliver a range of services that exceeds their expectations.”


In addition to South West Water, another 15 organisations and individuals were recognised for the way in which they have delivered the highest standards in UK customer service over the past year. 


Jo Causon, CEO of The Institute of Customer service commented: “Given the challenging external environment, it is more crucial than ever to highlight – and celebrate – those inspirational moments which engage people on an emotional level and positively impact their experience of a brand.


“Our awards showcase the organisations who are achieving those things and setting the standard. I would like to congratulate every one of our winners – and all those who were shortlisted – and commend their ongoing commitment to improving customer service in their organisations.”

Organisations from a variety of sectors were recognised for their achievements at the prestigious awards ceremony. Of the 100 shortlisted organisations and individuals, some were well-known names and brands, whilst others represented small business and the public sector, demonstrating that good customer service is vital to all organisations and industries.