Open Water – One Year On: a good start but more to do

As the business retail water market reaches the end of its first year, water sector experts, industry bodies and a small number of business customers met to reflect on the market twelve months in.


Ofwat’s Chief Executive, Rachel Fletcher, opened the ‘Open Water – One Year On’ event reflecting on the successes of the year and the challenges ahead.


Throughout the course of the morning, delegates heard from Steve Smith, Managing Director of Customer Development and Innovation at Lloyds Bank as well as from a customer panel – giving their first-hand experience of the water market.


Ofwat Senior Director, Emma Kelso, said:

“In the first year of the business retail water market we’ve seen some green shoots – with about 10% of businesses engaging with the market in some form and self-supply taking off more than we’d anticipated. We are seeing evidence that business customers who have engaged with the market have seen real benefits.

“However, it is clear that there is a lot more work to do and we will continue to work with the sector to make improvements and strive to ensure that the market works for customers.”

Leave a Reply

Your email address will not be published. Required fields are marked *

Our Latest Posts

September 29, 2023

The Institute of Water’s Northern Area has appointed a new President, Monisha Gower, Assets Director at Northumbrian Water. Outgoing Northern…

Read more

July 7, 2023

Last Thursday evening (29th June 2023), the Welsh Area hosted the 17th Annual Innovation Awards at Chapter Arts Centre in…

Read more

June 1, 2023

In April, we opened applications for the volunteer role of Young Persons’ Network National Co-Rep to help support our YPN.…

Read more

May 5, 2023

Action to protect the environment and fix leaks must be a priority for water companies to build trust with their…

Read more