CCW has published its 2021-24 draft Strategy for consultation. It sets out CCW’s mission, strategic objectives and campaigns for the next three years. They hope to continue to improve and strengthen their organisation so that they are best placed to secure a fair deal for water consumers, now and in the future
They have refocused their strategy on five key objectives:
- Affordable water for everyone
- Climate-resilient water and sewerage services for present and future consumers
- Services shaped by the views of consumers
- Services that meet everyone’s needs
- Effective and easy-to-follow complaint processes.
In order to deliver their mission, their work will prioritise four key strategic campaigns. These have been shaped by a continuous review of their policy priorities in response to the changing needs of both household and business consumers, and they will be working hard over the coming months to bring these to life in a way that resonates with consumers.
They believe that their plans are clearer and more ambitious than ever before, but they want to hear your views on their strategy and what it sets out to deliver for consumers.
You can read their consultation strategy here.
Please send in your response by email to Jennifer.email@example.com.
Their response deadline is the 8th February 2021.