Smarta Water, Tor Water and Utility Bidder become the latest entrants to the business retail water market

Smarta Water, Tor Water and Utility Bidder have been awarded Water Supply and Sewerage Licences (WSSLs) by economic regulator Ofwat to operate in the business retail water market. All three retailers can now supply water and remove wastewater for eligible customers in England and Wales.
Now in its second year, the business retail water market is the largest of its kind in the world and allows businesses, public bodies and charities to ‘shop around’ to identify the best retailer for them. The new entrants bring the total number of retailers operating in the market to 28, providing even greater choice for non-household customers.
Ofwat Senior Director for Customers and Casework, Emma Kelso said:
“It is good to see more retailers joining the retail water market. Competition in the market is vital to enable customers to get an even better overall package from their water retailer. By shopping around, customers can not only benefit from the best value for money for their water and wastewater, but also from a number of improved services such as better billing and excellent customer service.”
  • For more information on the business retail water market, visit www.open-water.org.uk
  • To view Ofwat’s detailed review of the first year of the business retail water market CLICK HERE.

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