Head Office Team

Jordan Maloy – Membership and Accounts Administrator

Jordan has been with the Institute of Water since 2015 and originally joined as our first ever apprentice. After completing his apprenticeship with a Merit, Merit Distinction grade Jordan continued his studies and moved on to Accountancy and passed his level 3. Jordan’s role within the company is to provide financial and admin support for Institute of Water Members, Volunteers and Staff and to manage member retention. He looks after the complete membership cycle and is the main point of contact for any matters regarding membership and mentoring. Jordan likes to spend his spare time with his Son, going out to the beach, farm and play-areas as well as playing and watching Football.

Tel: 0191 422 0088 (205)

Email: jordan@instituteofwater.org.uk

Gabrielle Mandell – Chief Executive

Gabrielle joined the Institute of Water in June 2022, having worked for almost 30 years in the non-profit sector, in staff and volunteer roles. Born and bred in multicultural Toronto, Gabrielle went to a French school and then went on to study history and languages at University, followed by Law School. An adoptive Geordie, Gabrielle came to the UK in 2000 to become Secretary General of CISV International. Over her two decades in post, she helped to strengthen, develop and grow the organisation and its unique peace education programmes. Empowering organisations and their people is a passion for her and she also serves on a number of volunteer boards. And when she’s not in meetings or projects, there’s never a dull moment with her rescue pets around.

Tel: 0191 422 0088

Email: gabrielle@instituteofwater.org.uk

Fiona Punchard- Member Engagement Manager

Fiona joined the Institute of Water in July 2022. Her background is nearly 20 years in communications and stakeholder engagement in the private, public and non-profit sectors. She has experience of both sides of a member organisation, having worked in an international member led organisation and as a volunteer in a national grassroots organisation, She was born in Liverpool, raised in Lincolnshire and made Newcastle upon Tyne her home after completing her degree in Classical Studies at the University of Newcastle upon Tyne. She’s passionate about working in partnership with colleagues, volunteers and members to create an organisation, with services and a credible reputation, that members are proud to be a part of. She also loves to hear from our members, volunteers and the wider sector about how we’re doing.

Tel: 0191 422 0088 (208)

Email: fiona@instituteofwater.org.uk

Abbie Thornton ACIM – Events and Marketing Manager

Abbie is our Events & Marketing Manager here at IWater. She is originally from Newcastle but moved away when she started studying at Leeds Beckett University. 4 years, one BA Hons Events Management Degree, and a whole global pandemic later, Abbie moved back to Newcastle. Abbie’s marketing mission at IWater is to increase brand visibility and awareness through her various campaigns, as well as creating dynamic content to keep our members informed and engaged. Abbie also manages IWater’s social media and website presence. Working closely with volunteers to plan and produce exceptional events, Abbie is putting her degree to good use, with her biggest event being our Annual Conferences.

Tel: 0191 422 0088 (203)

Email: abbie@instituteofwater.org.uk

Rob Bradley CEnv. FIWater – Professional Registration Manager

Elected as a Fellow in March 2023, Rob has been a volunteer with the Institute for over a decade. His work with the Society for the Environment and mentoring registrants have helped provide the experience to support disciplines throughout the water sector. Being a chef working across the UK and US for a decade before going to university in his early 30’s saw Rob adapt to different places and cultures as a matter of course. Joining the water sector in 2007 and moving from technical consultancy into supporting career development, he relishes talking with people whilst helping them achieve their professional goals and dreams.

Tel: 0191 422 0088 (206)

Email: registration@instituteofwater.org.uk