Our Strategy for 2022-23

Today, we’ve published our Forward Work Programme for 2022-23, which sets out CCW’s strategic priorities and key campaigns for the coming year. We’ve also unveiled a new mission, vision and purpose that will guide everything we do, along with a new set of values to define how we do it.

Our areas of focus for 2022-23 are:

  • Continuing our work to End Water Poverty
  • Connecting people with the water environment
  • Securing better protection for business customers
  • Ending the misery caused by sewer flooding
  • Getting help for those suffering repeat service failures

You can watch our videos to hear from CCW colleagues about why these priorities are so important, and how they’ve been shaped with the changing needs of both household and business consumers in mind.

You can also view our 2022-23 calendar online. Here you can find key dates of events, meetings, reports and publications we’ve got planned for the coming year.

We’ve received a great response to our strategy consultation, so thanks to everyone who has had their say on our plans, objectives and campaigns. We’ve worked hard to bring these to life in a way that resonated with the people we help, and will look forward to working with you in the year to come.

Read our strategy for 2022-23


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